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Business Services - Financial Counselor #A5-09132021

Job number:

Business Services - Financial Counselor #A5-09132021

Category:

Support Staff

Department:

Business Services - Financial Counselor #A5-09132021

Status:

Full-Time

Schedule:

Monday - Friday

Description:

Applicants to be considered for this position must apply online and upload your resume for each position. Employees wishing to be considered must also complete a transfer form.

  1. DUTIES AND RESPONSIBILITIES:

1.

Protect confidentiality of all patient and Clinic financial and medical information.

2.

Assist the patient as needed by reviewing and explaining their bills/statement of charges and/or explanation of benefits.

3.

4.

Oversee patient financial balances including, but not limited to, payment plans and collection processes.

Respond promptly to requests for help or information from patients or insurance plans.

5.

Communicate clearly and professionally with patients, co-workers, and physicians. This will include written, telephone, and face-to-face communication.

6.

Become proficient in the identification and explanation of CPT (procedure) and ICD-10 (diagnosis) code issues.

7.

Become proficient in the use of our medical billing and electronic health record systems.

8.

Answer incoming phone calls, researching and resolving issues for patients, co-workers, and physicians in-house if possible, and forwarding issues to RCMS or Coding Team as appropriate.

9.

Provide back-up courier coverage.

10.

Other duties as required by this role or assigned by the supervisor.

  1. REQUIREMENTS FOR ALL APPLICANTS:

1.

Friendly, courteous, professional behavior at all times.

2.

Provide excellent service to physicians, co-workers, and patients.

3.

Solve problems and work independently and in cooperation with others.

Qualifications and Education Requirements: High school diploma or equivalent

Preferred Skills: Proficient on grammar, 10-key, and keyboard (testing may be required)

Supervisory Responsibilities: None

Physical demands: None

Position Type/Expected Hours to work: Monday – Friday, 8:00 a.m. to 5:00 p.m.

Salary Range:

DOE

Posted:

Monday, September 13, 2021

Closing:

Open until filled

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