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Front Office - Float Patient Services Representative #R9-04242023

Job number:

Front Office - Float Patient Services Representative #R9-04242023


Support Staff


Front Office - Float Patient Services Representative #R9-04242023




Monday - Friday


Role and Responsibilities:

1. Greet and assist patient in a friendly, courteous and professional manner

2. Register new patients with accurate patient and insurance information and update existing accounts as needed, utilizing special software and procedures.

3. Collect payments and co-payments, keeping an accurate ledger of both; balancing ledgers and deposit daily

4. Answer incoming phone calls and schedule appointments in APM system

5. Take concise, accurate phone messages, execute solutions and/or forward via electronic tasking as appropriate

6. Fax and/or scan confidential patient information

7. Communicate with physicians and nurses to create an efficient work environment

8. Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record

9. Duty and department specifics utilizing specialized tools and software, including but not limited to, utilizing websites and specialty software, accessing daily schedules, patient searches, accessing patient profile, update patient location and demographics, process phone calls, access unfished calls, use text template(s) view task(s) create new task(s) and other competencies as required by department

10. Monitor patient EHR and invite to patient portal and scanned document filing tasks as determined in portal workflow

11. Train other PSRs when necessary

12. Protect the confidentiality of patient’s personal, financial, and medical information

13. Other duties as assigned by the department manager, lead receptionist or physician

Qualifications and Education Requirements:

1. Minimum of a High School diploma or equivalent

2. Self-starter with a positive attitude, willing to learn and work as a team with excellent public relation and customer service skills!

3. Ability to adapt to quickly changing situations and handle stressful situations calmly and competently.

4. Excellent telephone and public relations skills with pleasing telephone voice. Ability to type and spell accurately.

5. Demonstrates strong communication and organized skills, ability to prioritize, detail oriented, prompt, reliable and enjoy a fast paced environment

6. Capable of learning complex computerized appointment scheduling systems

7. Demonstrate and maintain strong team building skills

8. Employee performs routine, and some non-routine, continuous and repetitive work

9. Excellent computer, verbal and written communication skills

10. Spanish Language skills preferred

Supervisory Responsibilities: None

Physical Demands: Good physical condition, able to stand, walk, sit, bend and lift 15-20 lbs

Position Type/Expected Hours to work: Medical office position working a weekly schedule Monday through Friday, 40 hours per week

Other Duties: As assigned

Salary Range:

$16.93 - $19.43


Monday, April 24, 2023


Open until filled

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