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Thank you for visiting the Walla Walla Clinic Job Center. We're always looking for great people to join our team. Click on one of the job openings below for specific details about a job. Benefits provided to physicians and staff include: Health, dental and disability insurance, 401k plan and pension plan.

Patient Services Representative R9-01062020

Job number:

R9-01062020

Category:

Support Staff

Department:

Front Office - Patient Services Representative R9-01062020

Status:

On-Call

Schedule:

Monday - Friday (evenings and weekends)

Description:

Applicants to be considered for this position must apply online and upload your resume for each position. Employees wishing to be considered must complete a transfer form.

All outside applicants must complete online testing. Once application is in place and if favorable for this position, you will receive an e-mail with instructions. Please remember your e-mail address on your application. Expect 1.25 – 1.5 hours for a series of 7-8 tests. If your test results are favorable, you will be called for an interview.

Role and Responsibilities

1.

Greet and assist patients in a friendly, courteous and professional manner

2.

Register new patients with accurate patient and insurance information and update existing accounts as needed, utilizing special software and procedures.

3.

Collect payments and co-payments, keeping an accurate ledger of both; balancing ledgers and deposit daily

4.

Answer incoming phone calls and schedule appointments in APM system

5.

Take concise, accurate phone messages, execute solutions and/or forward via electronic tasking as appropriate

6.

Fax and/or scan confidential patient information

7.

Communicate with physicians and nurses to create an efficient work environment

8.

Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record

9.

Duty and department specifics utilizing specialized tools and software, including but not limited to, utilizing online websites and specialty software, accessing daily schedules, patient searches, accessing patient profile, update patient location and demographics, process phone calls, access unfished calls, use text template(s), view task list(s), work task list(s), create new task(s) and other competencies as required by department

10.

Monitor patient EHR and invite to patient portal and scanned document filing tasks as determined in portal workflow

11.

Train other PSRs when necessary

12.

Protect the confidentiality of patient’s personal, financial, and medical information

13.

Other duties as assigned by the department manager, lead receptionist or physician

Qualifications and Education Requirements

1.

Positive attitude!

2.

Ability to adapt to quickly changing situations

3

Excellent telephone and public relations skills with pleasing telephone voice

4

Excellent verbal and written communication skills; type and spell accurately

5

High school graduate or equivalent

7.

Must be willing to learn and work as a team

8.

Demonstrates strong communication and organizational skills, and enjoy a fast pace environment

9.

Open to change and innovation; enthusiastic about creating efficiencies

10.

Ability to handle stressful situations calmly and competently, ability to prioritize

11.

Learn to use the clinic’s computerized appointment scheduling systems

12.

Work requires sound judgment; works well under pressure; detail oriented

13.

Demonstrate and maintain strong departmental team unity and clinic pride

14.

Strong computer skills and comfortable working in paperless environment

15.

Prompt with good attendance

16.

Honest, reliable, dependable

17.

Problem-solving skills, ability to make complex decisions

18.

Good physical condition, able to stand, walk, sit, bend and lift 15-20 lbs

Preferred Skills

Bilingual – preferred but not required

Previous medical office work experience – preferred but not required

Previous customer service work experience

Supervisory Responsibilities

None

Physical demands

Lifting, sitting, typing, reaching, routine and some non-routine, continuous and repetitive work

Position Type/Expected Hours to work

Monday - Friday

Other Duties

As assigned

Salary Range:

DOE

Posted:

Monday, January 6, 2020

Closing:

Open until filled

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