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Switchboard Operator #R9-01132021

Job number:

R9-01132021

Category:

Support Staff

Department:

Front Office - Switchboard Operator #R9-01132021

Status:

Full-Time

Schedule:

Monday - Friday (some evenings and weekends)

Description:

Applicants to be considered for this position must apply online and upload your resume for each position. Employees wishing to be considered must complete a transfer form.

All outside applicants must complete online testing. Once application is in place and if favorable for this position, you will receive an e-mail with instructions. Please remember your e-mail address on your application. Expect 1.25 – 1.5 hours for a series of 7-8 tests. If your test results are favorable, you will be called for an interview.

Role and Responsibilities

1.

Greet and assist patients in a friendly, courteous and professional manner

2.

Answers, transfers, and directs phone calls from patient and various organizations.

3.

Gives routing, non-interpretive information on request and keeps current on daily clinic activities to respond to and provide callers with accurate information.

4.

Receives emergency calls, forwards calls to appropriate departments, ensures that callers reach appropriate people or forwards to public safety.

5.

Maintain on-call physician schedule, input and communication with after-hours answering service.

6.

Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record

7.

Process physician Ins and Outs

8.

Train other switchboard operators when necessary

9.

Monitors and tracks wheelchairs, Contact nursing department if a patient needs wheelchair assistance

10.

Performs clerical tasks as needed.

11.

Monitor patient EHR and invite to patient portal and scanned document filing tasks as determined in portal workflow

12.

Monitors clinic activities. Receive and directs clinic traffic.

13.

Protect the confidentiality of patient’s personal, financial, and medical information

14.

Other duties as assigned by the department manager, lead receptionist or physician

Qualifications and Education Requirements

1.

Positive attitude!

2.

Ability to adapt to quickly changing situations

3

Excellent telephone and public relations skills with pleasing telephone voice

4

Type and spell accurately

5

High school graduate or equivalent

7.

Must be willing to learn and work as a team

8.

Demonstrates strong communication and organizational skills, ability to prioritize, detail oriented, prompt, reliable and enjoy a fast pace environment

9.

Open to change and innovation

10.

Ability to handle stressful situations calmly and competently

11.

Learn to use the clinic’s computerized appointment scheduling and messaging systems

12.

Work requires sound judgment; works well under pressure; and likes detailed work

13.

Demonstrate and maintain strong departmental team unity and clinic pride

14.

Employee performs routine, and some non-routine, continuous and repetitive work

15.

Strong computer skills and comfortable working in paperless environment

16.

Excellent verbal and written communication skills

17.

Good physical condition, able to stand, walk, sit, bend and lift 15-20 lbs

Preferred Skills

Excellent telephone and public relations skills with pleasing telephone voice

Type and spell accurately

High school graduate

Bilingual Spanish/English – not required but preferred

Supervisory Responsibilities: None

Physical demands: Lifting, sitting, typing, repetitive work, reaching

Position Type/Expected Hours to work: Monday – Friday

Other Duties: As assigned

Salary Range:

DOE

Posted:

Wednesday, January 13, 2021

Closing:

Open until filled

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