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Front Office - Translator / Patient Services Representative #R9-04162021

Job number:

Front Office - Translator / Patient Services Representative #R9-04162021

Category:

Support Staff

Department:

Front Office - Translator / Patient Services Representative #R9-04162021

Status:

Full-Time

Schedule:

Monday - Friday (some weekends and evenings)

Description:

Applicants to be considered for this position must apply online and upload your resume for each position. Employees wishing to be considered must complete a transfer form.

Role and Responsibilities:

  • Perform translating/interpreting duties at the main clinic campus and satellite locations. Duties include helping patients with appointment check-in, paperwork, appointment scheduling, interpreting information between patient, clinical staff and providers during and after appointments.
  • Monitor translator calendar to see where translation is needed, review provider’s daily schedules and perform reminder calls, receive call transfers and direct phone calls from patients and facilities; and all other situations requiring interpretation.
  • Voicemails and call backs as needed.
  • Answer tasks through the EHR to help with patient care as needed.
  • Perform float reception duties and provider coverage for reception department as needed.
  • Help with translation on paperwork, signs and other clinic documents.

Job Requirements:

  • Bilingual English and Spanish
  • High school diploma or equivalent
  • Excellent customer service skills.
  • Excellent personal attitude and open to changing work times, locations and schedules.
  • Strong computer skills.
  • Excellent verbal and written communications skills.
  • Work requires sound judgement; works well under pressure; and likes detailed work.

Preferred Skills

Supervisory Responsibilities: None

Physical demands: Lifting, sitting, typing, reaching, continuous and repetitive work.

Position Type/Expected Hours to work: Monday-Friday and Saturday and Sunday as needed for callouts

Other Duties: as assigned

Salary Range:

DOE

Posted:

Friday, April 16, 2021

Closing:

Open until filled

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