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Thank you for visiting the Walla Walla Clinic Job Center. We're always looking for great people to join our team. Click on one of the job openings below for specific details about a job. Benefits provided to physicians and staff include: Health, dental and disability insurance, 401k plan and pension plan.

Reception - Float

Job number:

R9-12042018

Category:

Support Staff

Department:

Reception

Status:

Full-Time

Schedule:

Monday - Friday (some evenings & weekends)

Description:

Applicants to be considered for this position must apply online and upload your resume for each position. Employees wishing to be considered must complete a transfer form.

All outside applicants must complete online testing. Once application is in place and if favorable for this position, you will receive an e-mail with instructions. Please remember your e-mail address on your application. Expect 1.25 – 1.5 hours for a series of 7-8 tests. If your test results are favorable, you will be called for an interview.

Role and Responsibilities

1.

Greet and assist patients in a friendly, courteous and professional manner

2.

Register new patients with accurate patient and insurance information and update existing accounts as needed, utilizing special software and procedures.

3.

Collect payments and co-payments, keeping an accurate ledger of both, balancing ledgers and deposit daily

4.

Answer incoming phone calls and schedule appointments on APM system

5.

Take concise, accurate phone messages, execute solutions and/or forward via electronic tasking as appropriate

6.

Fax and/or scan confidential patient information

7.

Communicate with physicians and nurses to create an efficient work environment

8.

Train other receptionists when necessary

9.

Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record

10.

Ability to maneuver online websites and software including login, accessing the daily schedule, search for patient, accessing patient profile, using the tool bar to update patient location, process phone calls, accessing unfished calls, use a text template, view task list, work task list, create new task and other competencies as required by department

11.

Monitor patient EHR and invite to patient portal and scanned document filing tasks as determined in portal workflow

12.

Protect the confidentiality of patient’s personal, financial, and medical information

13.

Other duties as assigned by the department manager, lead receptionist or physician

Qualifications and Education Requirements

1.

Positive attitude!

2.

Ability to adapt to quickly changing situations

3

Excellent telephone and public relations skills with pleasing telephone voice

4

Type and spell accurately

5

High school graduate

7.

Must be willing to learn and work as a team

8.

Demonstrates strong communication and organizational skills, ability to prioritize, detail oriented, prompt, reliable and enjoy a fast pace environment

9.

Excellent public relation and customer service skills

10.

Ability to handle stressful situations calmly and competently

11.

Open to change and innovation

12.

Learn to use the clinic’s computerized appointment scheduling systems

13.

Work requires sound judgment; works well under pressure; and likes detailed work

14.

Demonstrate and maintain strong departmental team unity and clinic pride

15.

Employee performs routine, and some non-routine, continuous and repetitive work

16.

Strong computer skills and comfortable working in paperless environment

17.

Excellent verbal and written communication skills

18.

Good physical condition, able to stand, walk, sit, bend and lift 15-20 lbs

Preferred Skills

Excellent telephone and public relations skills with pleasing telephone voice

Type and spell accurately

High school graduate

Supervisory Responsibilities

None

Physical demands

Lifting, sitting, typing, repetitive work, reaching

Position Type/Expected Hours to work

Monday - Friday

Other Duties

As assigned

Salary Range:

DOE

Posted:

12/04/2018

Closing:

Open until filled

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